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In this case you will have to let your computer engineer take a look at your computer settings and get the software transferred properly. Top q) i get an unsupported file type error message. A) there are various types of mobiles Track Cell Phone on Map in which various formats are supported. For example your phone supports jpeg images or 3gp videos, where as other mobile phone might not support the format which you are trying to preview, so that is the reason you may not be able to view or even get an error message while retrieving the content. Install the drivers necessary for your cell phone;